Executive Order No. AP-2

Subject: Implementation of Teamwork LA to promote
Neighborhood-Based Government

Teamwork LA is an initiative designed to foster a more neighborhood-oriented focus to the delivery of delivery of City services and facilitate inter-Departmental collaboration and allow City residents to more readily access City services.

A cornerstone of this initiative is the organization of seven "Neighborhood Service Areas" and "Neighborhood Service Cabinets" that reflect the geographic boundaries of the City's existing seven Area Planning Districts.

All General Managers of Departments/Offices and Commissions of City Departments that provide services to residents are directed to:

Serve in these Cabinets as Core and Associate members, as identified by my office.

Identify Assistant General Managers, or their equivalent, who will participate in applicable Cabinet meetings.

Redraw service delivery districts to bring them into conformity with the geographic boundaries of the seven Area Planning Districts.

Executed this 3rd day of December 3, 2002

James K. Hahn
Mayor

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MAYOR HAHN ANNOUNCES TEAMWORK LA
COMMUNITY-BASED GOVERNMENT INITIATIVE

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Unveils his 10 Point Plan for Neighborhood-Based Government
to shorten the distance between Neighborhoods and City Hall

Nov. 12, 2002 - VAN NUYS - As part of Mayor Hahn’s commitment to move Los Angeles forward by bringing government services to every neighborhood, today he unveiled “Teamwork LA,” his 10-point plan to make government more efficient and more neighborhood-based.

“Teamwork LA” is an initiative focused on improving city services, such as street resurfacing, tree trimming, bulky item pick up, and services provided to individuals, which include bill payment and building permits. The “Teamwork LA” initiative will create new ways for neighborhoods to partner with city government and for city government to address neighborhood concerns.

“When I came into office, the number one issue in the city was the responsiveness of city government at the neighborhood level,” said Mayor Hahn at a press conference in front of the future Marvin Braude Constituent Service Center in Van Nuys. “Making the City of Los Angeles work at the community level is the goal that Angelenos have asked us to work toward. This is the goal that we will achieve through Teamwork LA. Los Angeles residents will see action on the neighborhood issues and problems they care about most.”

Through “Teamwork LA,” city services will be coordinated by seven geographically-based city Department “Cabinets” that consist of representatives from city departments with the highest service requests. These departments include the Department of Public Works, Building and Safety, and the Department of Transportation (DOT). These department teams will be grouped by the city’s seven Area Planning Commission Districts and will be responsible for providing a comprehensive approach tailored to each area’s specific needs. Cabinet meetings will be convened by the Mayor’s Office and will be held monthly in each community with Neighborhood Council, City Council, Los Angeles Fire Department (LAFD), and Los Angeles Police Department (LAPD) representatives.

Additionally, Mayor Hahn proposed creating Neighborhood City Halls in each of the seven service districts, which will be staffed with Neighborhood City Hall Directors who report to Mayor Hahn and are accountable for city services within the area.

Mayor Hahn’s 10-point “Teamwork LA” plan to promote accessible and responsive government includes the following:

1. Create Seven Neighborhood Service Cabinets That Will Partner With the Community to Coordinate Service Delivery

Each Neighborhood Bureau Cabinet throughout the City will coordinate with Neighborhood Councils and community members to assure that neighborhoods receive high quality City services. The Mayor's Office will coordinate the Cabinets to ensure that the appropriate staff from City departments is assigned and that Departments are accountable for achieving identified goals. Monthly Neighborhood Service Cabinet meetings will be held in each Service Area and will review and evaluate service delivery performance data compiled on a community basis.

2. Implement “LA Stat” Computer Data Program to Track City Service Requests and Needs

"LA Stat" is a computer tracking system, modeled on the "CompStat" computer crime tracking system that will allow the City to systematically collect statistics regarding service provisions in each community. Data will be available for the Department of Public Works in early 2003.

3. Create Seven Easily Identifiable Neighborhood Service Areas to Enable Residents Readily to Know the Service Districts in Which They Live

City departments will be organized by common service boundaries to enable individuals and communities to better determine how service is delivered to them. Common boundaries will also facilitate collaboration among City Departments.

4. Direct Neighborhood Service Cabinets to Partner With Neighborhood Councils to Develop Neighborhood City Service Action Plans that Prioritize and Address Community Needs

Each Neighborhood Council will work with Neighborhood Service Cabinets to create an annual "Neighborhood City Service Action Plan.” The City will use the “Neighborhood City Service Action Plan” as a roadmap for prioritizing resource allocations and as a tool to respond to each neighborhood’s needs in connection with the City's annual budget process.

5. Develop “Neighborhood City Halls” in Each Neighborhood Service Area to Bring City Services Closer to Residents

Angelenos will be able to take care of most City-related business close to their own communities, in addition to having the option of using 311 or going Downtown.

6. Assign a Neighborhood Area Director at each Neighborhood City Hall who is Accountable for All City Service Issues Within an Area

Each Neighborhood City Hall will be run by a Neighborhood Director who will be accountable for the quality of service delivered within the area. The Neighborhood Director will serve as the area’s “Senior Lead Officer” for City services.

7. Staff Neighborhood City Halls with “Neighborhood Specialists” to assist residents in Obtaining City Services

Neighborhood Specialists will serve as a general help-desk for residents as they seek City services in Neighborhood City Halls. Neighborhood Specialists will serve as the in-house equivalent to the 311 staff available to residents by phone.

8. Implement a “No Wrong Door” policy at all Neighborhood City Halls

When visiting any Neighborhood City Hall, residents will be able to obtain the information they need to successfully access the City service they seek, regardless of who they ask.

9. Expand the Range of City Services Available at Neighborhood City Halls

Neighborhood City Halls will act as "one-stop-shops" for City services. Additionally, the City will expand the range of services available at each Neighborhood City Hall based on community input and local service needs.

10. Expand Hours at Neighborhood City Halls to Allow Working Residents Greater Access to City Services

The hours of operation for each Neighborhood City Hall will make it convenient for residents to take care of business. Flexible staffing and the use of Neighborhood Specialists will make it easier for residents to obtain assistance with City service requests.

Councilmembers Ruth Galanter, Tom LaBonge, Janice Hahn, and Wendy Greuel also attended the press conference and shared Mayor Hahn’s enthusiasm for the “Teamwork LA” 10-point community-based government plan.

“I congratulate Mayor Hahn for designing this plan around the Planning Commission Districts,” said Councilmember Ruth Galanter. “This will serve to integrate city services with neighborhood concerns and planning."

“The idea of establishing regional service districts throughout the city to better serve the people of Los Angeles has long been a idea of mine,” said Councilmember Tom LaBonge. “I am very enthusiastic that Mayor Hahn has taken the lead to implement this and other initiatives to improve service levels for constituents.”

“Since working on Charter reform in 1997, I have heard that people want government that works," said Councilwoman Janice Hahn. "This plan will allow people to take care of city business in their own communities. No more driving all the way to downtown Los Angeles.”

“Last Tuesday, The Voters of the San Fernando Valley sent a clear message that The City of Los Angeles needs greater local control, better access to city Government, more responses, and more city services,” said Councilmember Wendy Greuel. “Mayor Hahn’s 10-point plan is a promising step in the right direction.”

For additional information regarding “Teamwork LA” and details for each point, please visit Mayor Hahn’s website at www.lacity.org.