an LAPD Front Desk and fielding alarm response requests
After being involved in many levels of community policing as an
active Block Captain, C-PAB member, and a Harbor Division
Volunteer, I felt it important to comment on the Verified Alarm
I have personally answered calls for service from Alarm Companies
requesting police for various types of "Code 30 Ringers."
In addition to having the Alarm Companies call the wrong number
for response, (they are calling the front desk, rather than the
communication section that handles alarm response) and after being
told the correct number each time, they have continued to call the
desk on numerous occasions, which is also wasting valuable response
After more than four years (or over 2500 hours of "working" the
Harbor front desk) I have yet to have been involved in a call that
resulted in a "good" alarm response, where there was an actual suspect.
Most of the time the unit arrives to find no sign of forced entry,
and the call is disposed of as a false alarm.
On the flip side, many times good information from a neighbor who
sees a suspicious person has resulted in a call going out as a "prowler
suspect there now" (which is a Code Two high call) and in many cases
the suspect is arrested.
I feel that the Alarm Companies should be held accountable for the
false alarms, and they should insure that their customer has obtained
the alarm permit from the city.
If the amount of false alarms could be reduce by providing better
service, and better consumer training, perhaps we could put a dent
in the problem.
Having one more thing dumped back on our officers is adding to the
difficulty of responding to real calls for police service.
Perhaps the proposed alarm response policy change was too radical
for the business and residential community to accept, but I fully
understand and support the Police Commission's position.
Once again LAPD is trying to make the best use of resources, and
the public at large is not willing to support them.
So, let's hope this issue puts some pressure on the Alarm Companies
to improve the quality of the products and service they offer, and
perhaps finally put the correct phone number in their system for
LAPD --> (213) 847-0813
Harbor Area Volunteer 416